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Dinosaurs, Motivation and Loving the Crazy People

Between Donald’s Sterling performance on CNN and Newt Gingrich defending Hillary Clinton against Carl Rove attacks it’s like living in Bizarro World this week. But as always, there are lessons to be learned everywhere, just look around.

Godec

Dinosaur Communication  

Back when tyrannosaurs roamed Wisconsin and I was starting college, one of the first texts that an English professor forced me to buy (with money that could very easily have used for beer) was Aristotle’s “Rhetoric.” Of course, at the time I thought it was gawd awfully boring, irrelevant and now, timelessly brilliant. After reading – I don’t know how many – papers, books and blogs over the years, the building blocks of human connection still boil down to credibility, empathy and logic:

http://tinyurl.com/mum33hy

The essence of “Rhetoric” is a foundation to the work that we do, and trust and respect have taken on hugely important added aspects of public decision-making and consensus:

http://tinyurl.com/kvq8mz5

Motivating People

I ran across this story and really liked its universal truthiness. All communication should motivate people to think or do something — so think four words: bribe, feelings, progress and cult.  And never forget – story:

http://tinyurl.com/m93sjqn

At first blush, the title of this story looks like it came from People Magazine but don’t dismiss it too fast:

http://tinyurl.com/lf74rgq

Choosing exactly the right words is extremely important and most of us know this. But I guess I’d really never given considerable thought to the perception of people’s names. Check this out…

http://tinyurl.com/ld56apz

Sorry Seems to Be the Hardest Word

Did you see Anderson Cooper’s interview with Clipper owner/train-wreck/facelift aficionado Donald Sterling this week? As we’ve said so many times before, there’s no substitute for authentic apology…and to do it publicly is a learned skill:

http://tinyurl.com/lo79cdc

Some things Sterling might have considered…

http://tinyurl.com/mkgwrzr

And, maybe he needs a Fred Taylor:

http://tinyurl.com/pgkd5b8

Listen to People You Don’t Agree With

High profile speakers are bailing on graduation commencement addresses this spring because of opposition from students who don’t want to hear from people that they disagree with. This is a bad precedent and probably a really stupid thing to do…

http://tinyurl.com/myzgdn5

Some Love for Crazy People

News this week about Apple CEO Tim Cook’s style compared to that of the late Steve Jobs reminded me of a great passage:

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.”

– Apple Inc., Think Different

Shameless Promotion and Training

Godec, Randall & Associates Inc. and The Participation Company LLC train, coach and work with government, corporate and non-profit organizations on engaging the public, managing thorny issues and opposition and moving decisions and projects forward. We train and facilitate customized workshops and courses with organizations on topics related to conflict resolution, public participation, facilitation, risk, crisis and technical communication, presentations and collaborative decision making. We help clients connect with the public and the stakeholders that they need to connect with.

* We’re bringing the International Association for Public Participation (IAP2) new and improved Certificate course to Chicago October 20 – 24.

* And we’re planning the  (IAP2) Emotion, Outrage and Public Participation (EOP2) course for Austin and Las Vegas this fall, and scheduled to offer the class in Chicago on December 4 & 5.

Call me for details.

The Participation Company LLC is also strategic partner of the Center for Management Strategies (CMS), the provider of International City/County Management Association (ICMA) leading practices for local government.

Please forward this newsletter to anyone that you think would like it, it’s ok if you SPAM your friends but we never, ever do and subscribing/unsubscribing is easy.

Remember, we always waste time surfing the Worldwide Interweb so you don’t have to.

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Fascinated and Unconvinced‏

Now that it’s stopped snowing for a few weeks in Green Bay and Buffalo, the world feels a little less frostbitten and brighter. The flowers are blooming, Claritin and Zyrtec commercials are filling the air and, gosh darn it, my sippy-cup is half full. I’m confident that this month’s blog will make you slimmer, younger, give you shinier hair and whiter teeth.  Antihistamines effect each of us differently.

Godec

Fascinating…  

“The needs of the many, outweigh the needs of the few. Or the one.”

It may be that the dying words of Spock from Star Trek II – The Wrath of Khan, is one of the reasons that it’s one of my fave movies. It sort of defines public participation, doesn’t it, the foundation of the democratic process. The storyline pivots when the logical Vulcan Spock leaves this world in a very human-Spock way. Humanity is in the DNA of successful organizations:

http://tinyurl.com/nyj49by

Inconvincible: How Not to Argue  

One advisory-type citizen group that I’m working with has a member who manages to insult and alienate the other members at almost every meeting. In spite of various facilitation techniques, enforcing ground rules, numerous offline conversations, etc., the behavior continues. To complicate things, this individual brings an important and unique perspective, as well as tons of historic knowledge, which adds to the challenge, but this offensive approach means everyone else immediately tunes out when the regular and predictable speech begins.

In my search for some insight and a solution, I ran across the following and thought you might find it useful…

http://tinyurl.com/lz4cowd

Lots of news coverage during the past two weeks about the ever-growing evidence of climate change caused by human activity, yet the skeptics remain entrenched. Someone recently called this communication challenge the most profound in human history. If so, here’s a thought on this debate:

http://tinyurl.com/ozyf5o5

Successful On-Line Groups  

Talking to one of my less-than-tech-savvy pals the other day, (his Y2K party invitation just arrived) he was lamenting about the difficulty of managing online traffic and ongoing, nasty Web feedback for an issue that he’s dealing with. For starters, I sent him this…

http://tinyurl.com/mva6dfn

Nailing it Without Crutches!  

Honestly, this is, like, literally the best article on verbal crutches that you will, basically, read today:

http://tinyurl.com/pntlwxx

When you see or hear a great presentation you tend to know it. You’ll notice a lot of what works but it’s often tough to replicate it because some of the subtleties are a little elusive. This is a nice tutorial that’s similar to what I use in helping clients connect with their audiences:

http://tinyurl.com/nnsl8ju

And just last week I attended a technical presentation in which those immortal words were uttered, “Now, you may not be able to read this, but…”  Please…let’s not utter those anymore, ok?

http://tinyurl.com/n5xbu5q

Coaching and Training  

Godec, Randall & Associates Inc. and The Participation Company train, coach and work with government, corporate and non-profit organizations on engaging the public, managing thorny issues and opposition and moving decisions and projects forward. We train and facilitate customized workshops and courses with organization around topics related to conflict resolution, public participation, facilitation, risk, crisis and technical communication, presentations and collaborative decision making.

In fact, we’re helping the International City/County Management Association (ICMA) with a day-long community engagement workshop in the Village of Hoffman Estates, Illinois (Chicago metro) on May 1. If you worked for a city or county this might interest you. Click on the link below to learn more:

http://tinyurl.com/ov9xzkm

Feel free to send this newsletter to anyone that you think would like it, it’s ok if you SPAM your friends but we never, ever SPAM anybody and subscribing or unsubscribing is easy.

Remember, we waste time surfing the Worldwide Interweb so you don’t have to.

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Elephants and Figure Skaters‏

Spring formally arrives Thursday, except where it’s still snowing, Rob Ford’s making Canada proud again, and watching college basketball until your eyes are ready to fall out of their sockets will be the biggest accomplishment for the next three weeks in the U.S., so lower your work expectations.

Godec

Why Elephants are Better People than Tanya Harding  

Nothing to add, the proof’s in the story…

http://tinyurl.com/prc835c

Empathy relates to trust which reminds me of a recent client interview. The guy said that his organization’s reputation could be traded like stock. He believed that losing credibility wasn’t a big deal because he could buy it back with a few well-placed community donations. I asked him to think again:

http://tinyurl.com/pngwtc3

A recent Stanford corporate reputation study looked at JP Morgan Chase and how they might fix that monster. The full study doesn’t seem to be online anymore but this synopsis is worth reading:

http://tinyurl.com/l9d9mv3

Stage Presents  

I’ve been getting a lot of requests for more tips on presentation and public speaking skills under normal and tough circumstances. So, here are a handful of gifts. If you watched the Oscars a few weeks ago, you saw a few good and bad examples. This isn’t just celebrity fluff, read on…

http://tinyurl.com/jvjrf76

Our ability to communicate and influence has less to do with content and more to do with packaging. Hand gestures can play a huge role:

http://tinyurl.com/obyn9ea

Held Hostage in Public  

Someone once told me that dealing with “the public” felt like being held hostage. That’s kind of a stretch, but dealing with tough issues and people does correlate to hostage negotiation. Here are six really good lessons:

http://tinyurl.com/nk6d5mv

On the subject of hostage taking, I think you’ll like the following article. It sorta ties the previous story to the following one:

http://tinyurl.com/mdo6hkz

It takes all kinds, as mom used to say, and I’m sure that you’ve run into interesting and challenging “publics.” One of those is the bully and, as I’ve long suspected, it seems that bullies are narcissists:

http://tinyurl.com/o8eb2bu

Outsourcing Our Humanity

One of the more talked-about films during Oscar season was Her, the Spike Jonze movie about a guy in a relationship with his smart phone. It raises interesting issues about our connection with technology and how healthy that may or may not be. Wired magazine thinks we’re becoming sociopaths…

http://tinyurl.com/qb6lpns

And how much is too much of a good thing, eighteen hours maybe?

http://tinyurl.com/n6ed6dh

Online communication increasingly dominates how people now exchange ideas and form beliefs.  Every tidbit and variation of information and opinion is just a click away which is astoundingly useful and helpful, except for the outrage porn part.  Everybody’s mad and we love it!

http://tinyurl.com/pyjk7um

We’re addicted to outrage:

http://tinyurl.com/l6mkht9

And, on a related and disturbing note, it seems that the Internet Corporation for Assigned Names and Numbers (ICANN) is in the process of deciding what new endings it will allow to compete with .com, .net, etc. As of this writing, one apparently still under consideration is .sucks. If this happens, every domain will be forced into buying it to keep it out of the hands of people who don’t like you or want to shake you down. The implications of this truly suck.

http://tinyurl.com/lfx9xmp

No Girls Allowed

This clip has no socially redeeming value at all and, if you’re a girl, just don’t watch…

http://tinyurl.com/qx62lmf

Coaching and Training

We’re working with the International City/County Management Association (ICMA) these days and I’ll be part of a group offering a day-long community engagement workshop in the Village of Hoffman Estates, Illinois (Chicago metro) on May 1st. Click on the link below to learn more:

http://tinyurl.com/ov9xzkm

We train, coach and work with government, corporate and non-profit organizations on engaging the public, managing thorny issues and opposition and moving decisions and projects forward. We facilitate customized workshops and courses with your folks in as little as half a day or as many as five days. Call us.

Feel free to send this newsletter to anyone that you think would like it, it’s ok if you SPAM your friends but we never, ever SPAM anybody and subscribing or unsubscribing is easy.

Remember, Randall wastes his time surfing the net so you don’t have to.

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Humanity, Storytelling and Persuasion‏

I got caught in Winter Storm Pax (the Latin word for peace) in the Southeast two weeks ago. Dealing with multiple flight cancellations and plan changes provided the expected firsthand experience: constant airline busy signals, endless phone trees, seemingly eternal information droughts and rental car/hotel 800 number phone-bank drones reading from scripts. In other words, this was the new norm of big corporations, customers and service.

Of course I wasn’t traveling with toddlers and hundreds of thousands of people were in the same boat. My situation wasn’t a life and death issue…it was just inconvenient, so no big deal. The silver lining was that there were some incredibly gracious and professional people who worked their tails off to help. Of course, they were greatly outnumbered by the throngs of headset-hangers sitting in front of screens somewhere in the ether reciting mantras and pushing keys, but I still appreciated their efforts.

The first set of articles below are dedicated to the brands that I plan to avoid in the future…enjoy!

Godec

Oh, the Humanity…  

These were words used by radio reporter Herb Morrison to describe the Hindenburg disaster in 1937. At the risk of sounding melodramatic, “the humanity” has vacated too many companies and agencies that are supposed to be in the people business.

In spite of the fact that the Supreme Court decided that corporations are people, we don’t trust companies or other big institutions…

http://tinyurl.com/nyj49by

And employees don’t trust their bosses…

http://tinyurl.com/odzmwbs

Nor do we trust each other…

http://tinyurl.com/ot2y94f

If you were expecting an easy answer to a complex problem like this, perhaps you should be watching Fox News. However, after pondering this for a while, I think the following two stories illustrate an interesting place to start:

http://tinyurl.com/kqz4ctv

http://tinyurl.com/m9kc6jk

What’s Hot in Communication  

Jeremy Galbraith is the chief strategy guy for Burson-Marsteller, the global PR and communication behemoth. He’s listed the 10 Global Communication Trends for 2014, which I think you’ll find interesting and useful. Some of its common themes have to do with personalization, the changing definition of news and good storytelling:

http://tinyurl.com/kvdcugz

And, once upon a time, there was a very good story that really stuck with the people who heard it:

http://tinyurl.com/qcayp3v

Visual stories tend to be most effective. If you’re offended by graphic violence, then don’t watch this next clip. If you’re not, then I’d like to hear your opinion about the effectiveness of the following PSA. And please…remember who they’re trying to reach and persuade:

http://tinyurl.com/n3llszq

And Speaking of Persuasion…  

When I first started working in this field several hundred years ago, I read Influence by Robert Cialdini (then a mere psychology and marketing prof at Arizona State University). It was and is an important work that has influenced much of what I’ve done.   Working mostly as neutrals, it’s been argued that persuasion has no place in what we in the communication biz do for a living. However, good communication of any kind is about transferring information skillfully.

The first article below is a nifty 59-second explanation of one way that persuasion works. The second, that which we call BYAF, is the essence…

http://tinyurl.com/of5lkz5

http://tinyurl.com/b4x9lux

Coaching and Mentoring  

We train, coach and work with government, corporate and non-profit organizations on engaging the public; managing thorny issues and opposition and moving decisions and projects forward.

We facilitate customized workshops and courses with you and your folks in from one to five days. Contact us to explore the options.

Please send this newsletter to anyone that you think would like it. After all, it’s ok if you SPAM your friends, right? But we never, ever SPAM anybody and subscribing/unsubscribing is easy.

Remember, we waste our time surfing the Internet so you don’t have to!

 

 

 

 

Posted in General

Yellers, Crabs & Credibility‏

As Arizonans enjoy 75+ degree days, I thought it’d be fun to start off the New Year on a nice, negative note so I’m bringing you some thoughts on the loud, obnoxious, angry people that helped build my career.

Chris Christie is graciously giving the SNL writers a lot to work with these days, so I also thought it’d be helpful to revisit the art of apology; take a look at the language that we all use and some other stuff.

Stay warm!

Godec

You’re Going to Hate Me for Getting Mad Again  

As the number of Independent voters goes up, the number of people who self-identify as either Republican or Democrat continues to fall. Extremists get louder, but mostly inside their own “ache chambers” where they spend their days yelling at each other.

We work on tough projects with passionate people from all sides of the issues. Our success is predicated on understanding these issues and working to achieve effective, measured solutions. Conversely, passionate extremists invariably believe that they will succeed just because of their passion – the theory that whoever hollers loudest wins. The problem is that the only people who pay attention to extremists are usually other extremists.

The lesson here is, if you want credibility, don’t get sucked into your own echo chamber:

http://tinyurl.com/pr3ldjx

And, don’t you just hate people who hate stuff?

http://tinyurl.com/k37po3q

Anyone who still picks up a newspaper or regularly checks Web news sites will find plenty to complain about, right? But you also know people who manage to find the black lining in every non-media cloud…the ones who can suck the joy out of Santa and your baby’s first birthday party. It appears there’s a gene for that.

http://tinyurl.com/mwbw5qc

Words Matter

Impeccable is not just an adjective meaning “without pec.” It’s also used to describe how best to use words. Six things to consider before you open your mouth or start writing:

http://tinyurl.com/kf85e86

We see it on almost every project we work on…corporate jargon and government-speak stop communication, consensus and getting things done:

http://tinyurl.com/omn4u98

How Best to Screw Up an Apology

In the past, we’ve talked quite a bit about apologizing. However, the tactful need to do so continues to present itself in the public arena with everything from the Obama Care website train wreck and New Jersey vs. the George Washington Bridge to the latest Hoboken Mayor debacles. It’s a tough pill to swallow for the perpetrator; however, not doing so when it’s the only way to move on is quite simply nuts:

http://tinyurl.com/mpow9yr

This second article is one that I’ve been saving for just such a Chris Christie moment. Technically, it’s just about YouTube apologies. However, it really makes the generic case for learning how to apologize the right way and the monumental importance of the non-verbal aspects associated with being sorry. Truly, nothing is more important when you need to right a wrong…

http://tinyurl.com/l8z4xru

This last one gives props to Christie’s efforts. Now, whether or not he’s still really presidential material is your decision:

http://tinyurl.com/lkwmoxl

It’s Not All About You

This is one of the better and simpler things I’ve run across about establishing rapport with people. You’ll use this…

http://tinyurl.com/qdqxkcf

Communication from Your Handshake Forward

The nuances and analysis of body language sometimes seems over the top and I’d never before run across this level of detail regarding a simple handshake. See what you think:

http://tinyurl.com/lov6pvu

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Please send this newsletter to anyone that you think would like it, it’s ok if you SPAM your friends, right?  But we never, ever SPAM anybody and subscribing/unsubscribing is easy.

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Extroverted Engineers and New Year’s Eve Jocularity‏

2013 has gone by fast and it certainly has been interesting. I expect the same next year.

Here’s hoping that 2014 is your best year ever and that you find joy in Christmas or whatever holiday you might celebrate.

Godec

The Difference Between an Introverted & Extroverted Engineer? 

An extroverted engineer stares at your shoes when he’s talking to you. I know…it’s an oldie but a goodie. More importantly, it leads to two thoughts on the theme of eye contact and nonverbal communication skill-building.  Eyeball these:

http://tinyurl.com/lulgyha

http://tinyurl.com/lmfdne8

Don’t Argue with Me…

Or with anyone else, for that matter. I’ve spent a lot of space in this newsletter harping about not getting defensive and finding the middle ground of two-sided discussions. And, I’m glad to say that Harvard agrees:

http://tinyurl.com/ndmv9t5

You Talked Me Into It

Much of the time I work as a neutral mediator and facilitator whose job isn’t to talk anyone into anything….sort of. The fact is that persuasion is always in play even if just involves convincing someone that we’re not trying to convince them of anything.

We all have a natural inclination to avoid being persuaded. Here are some ways to help you get around that:

http://tinyurl.com/kfvhhuz

What’s News, Young People?

I don’t know…what’s news with you?

For “Millennials” — people who fall into that 14-to-30 age bracket — credible news comes from places that many other people would never have considered. And while we’re on the subject of Millennials, the second link is a story about that demographic that worries a lot of bosses and managers that I deal with.   What do you think?

http://tinyurl.com/lg49cqs

http://tinyurl.com/mqv39xt

When Will This Meeting Ever End?

 When people start asking for details, that’s when. If you’ve ever contemplated that question while stuck in a room with a group of people that you don’t like very much, take heart in knowing that the good folks at MIT have done the research and have found the answer.

This is actually helpful for facilitators, it’ll help you read the clues:

http://tinyurl.com/ml5vnug

You Can Stop Twerking Now

Although twerk has now been added to the Oxford English dictionary, the only person other than Hannah Montana that actually uses it is Randall, but he’s pretty “afternoonified” anyway. Here are two lists of old school slang that I propose we resurrect:

http://tinyurl.com/kmu2989

http://tinyurl.com/pxcly5k

The Best Tongue Twister

So if your kid goes to MIT, you’ll be glad to know that when she’s not sitting around wondering when meetings are going to end. She’s busy thinking up the best tongue twisters on the planet.

This will be useful after she graduates and moves into your basement. But with this piece of information, I just know you’ll be the life of this year’s New Year’s Eve party:

http://tinyurl.com/makprhr

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Please forward this newsletter to anyone that you think would like it. We never SPAM anybody and subscribing/unsubscribing is easy.

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Lying Bosses, Building Trust and Pulling Your Wisdom Teeth‏

GRA’s public involvement transporter lease is up so I’ve been vehicle shopping. Randall wants a company mini-van; of course he’s basically a powder-blue, loser-cruiser type so that’s not going to happen. After the requisite Internet research, I’ve enjoyed the in-person company of some car salespeople recently. They’re an interesting study in semi-human behavior. But at least now I am feeling better about Congress!

Godec

Your Lying Boss 

In the public anger & opposition workshops and classes that I do, the discussion often turns to how to build trust with the public and other stakeholders when your boss or client can’t necessarily be trusted. One benefit of having your own business is picking who you work for and, overall, I work for trustworthy people. I’m troubled that I’m sometimes the only one in the room:

http://tinyurl.com/bdghct9

Verify but Trust 

Lost trust is so hard to recover. In organizations, the recovery process has to start at the top and with the overall culture. This is elementary but it’s a place to start:

http://tinyurl.com/l6na63v

Because we all like lists, here are 13 specific steps towards cultivating trust in Government. These are straightforward and remarkably accurate:

http://tinyurl.com/pdyd682

And if you’re keen on taking an even deeper dive into this topic, then I invite you to watch this video on trust from philosopher Onora O’Neill. Trust me…it’s worth ten minutes of your life:

http://tinyurl.com/k29bvxr

Believe It

We believe what we choose to believe. Once we believe something, we rarely change for anything or anybody. It’s called confirmation bias. Smart people are aware of it, guard against it and struggle with it:

http://tinyurl.com/n7j4lf7

Should I Pull My Own Wisdom Tooth or Design a New Logo?

The Participation Company, my other activity, recently created a new website and logo. Having enjoyed this exercise-by-committee for clients several times in the past, I initially cringed at the idea of working with four alpha partners and a designer. But it wasn’t as bad as I’d feared and, through it all, we stayed partners.

If you fear this task, this story might help guide your effort:

http://tinyurl.com/mca9zef

Fun with Words

The wordsmiths who read this mailer on a regular basis tell me that they get a kick out of these kinds of stories. So, without further ado, here’s one for them…

http://tinyurl.com/clp3sxq

Classes Coming Up

Risk communication comes in various flavors…one of which is the management of anger and outrage. The first International Association for Public Participation (IAP2) Emotion, Outrage and Public Participation course of 2014 is coming up:

  • January 9 & 10 in Chicago

We also customize these and other facilitated workshops for your in-house group. Call or email me anytime if you’d like to talk about it.

For existing U.S. class registrations click on:   http://www.extraordinarytrainers.com/schedules/

For existing Canada class registrations click on:   http://www.rmdelaney.com/training/iap2-certificate-training-program/

For custom workshops call 602-266-5556 or email jdg@GodecRandall.com.

Please forward this newsletter to anyone that you think would like it. We never SPAM anybody and subscribing/unsubscribing is easy.

Remember…Randall wastes his time surfing the Internet so you don’t have to.

 

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Presos, Deciders, and Mediarology, Oh My…

I was talking to Randall about last week’s poll by Fox News that shows 22 percent of Republicans say they support the Affordable Care Act, but only 14 percent say that they support Obamacare.

No punch line needed, draw your own conclusions…

http://tinyurl.com/mwg55ua

Godec

Presentation Bias  

We’ve talked about confirmation bias here several times in the past; that is, the tendency for us to only look for information that supports what we already think. This story considers how that affects your presentations – believe me, you’ll like this:

http://tinyurl.com/kk4t96w

And while you’re at it, here are eight presentation habits to lose….

http://tinyurl.com/orfpeye

Five habits to pick up…

http://tinyurl.com/ljb2cl2

And 5 mistakes to avoid…

http://tinyurl.com/ny6tf6w

Stupid Decisions

This just seems like a particularly good week to talk about dumb decision-making. Most of us are in the business of engaging, facilitating, nurturing or communicating good decisions, right?

If you’ve ever pondered the things that derail good decisions, here’s a worthy list:

http://tinyurl.com/klyzzse

I’m Conflicted, How ‘Bout You?

Conflict happens in almost every kind of situation. It’s inevitable and it’s mostly healthy. But not all conflict is the same and managing it starts by figuring out what kind of conflict you’re dealing with.   Emotions, needs and values are three different types of conflicts requiring different strategies and tactics. As such, consider looking at it this way:

http://tinyurl.com/kcvsn8u

Mediarology

I’m working with a group of folks on a Southwestern climate change document. One of the issues that we’re considering involves people who just don’t believe that it is happening.

Wikipedia says the scientific opinion on climate change is that the Earth’s climate is warming, and it’s more than 90% certain that humans are causing most of it. Research by skepticalscience.com concluded that 97% of climate experts agree humans are causing global warming.

But popular media always includes the denial voices. What kind of damage is that doing and can/should we be do anything about it?

http://tinyurl.com/kvroquq

And while we’re on the subject, The Wall Street Journal covered a poll of conspiracy theories that we most enjoy in the U.S.:

http://tinyurl.com/lpt6dxq

You’ll Relate to This…

Professionally, it can be extremely helpful to build relationships that go beyond good. In other words, what does it take to build really exceptional relationships? Here are nine solid suggestions:

http://tinyurl.com/c42mvzu

Classes Coming Up

Risk communication comes in various flavors. One of these is the management of anger and outrage. The International Association for Public Participation (IAP2) Emotion, Outrage and Public Participation course is coming up:

  • October 10 & 11 in Calgary
  • January 9 & 10 in Chicago

IAP2 Public Participation Certificate class:

  • October 28 – November 1 in Chicago

We also customize these and other facilitated workshops for your in-house group. Call or email me anytime if you’d like to talk about it.

For existing U.S. class registrations click on:   http://www.extraordinarytrainers.com/schedules/

For existing Canada class registrations click on:   http://www.rmdelaney.com/training/iap2-certificate-training-program/

For custom workshops call 602-266-5556 or email jdg@GodecRandall.com.   

Please forward this newsletter to anyone that you think would like it. Remember that we never SPAM anybody and subscribing/unsubscribing is easy.

Randall wastes his time surfing the Internet so you don’t have to.

 

 

 

 

 

 

 

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Posted in General

Bad Presentations, Good Stories and $#@* Facilitators Say…

Dog Days in the Desert: People in Phoenix get that vapid look in their eyes this time of year, scanning the skies for afternoon monsoons and longing for those coming days when overnight lows will again drop below 80….or 90.

My suitcase is actually tucked back in the closet for a couple of weeks instead of staged for repacking on the bedroom floor, so I get to enjoy the thunder and light show.

Godec

Unacceptably Bad Public Presentations

Last week, I attended a “town hall-ish” public meeting hosted by two congresspersons and their staffs and was reminded of yet another reason that Washington is broken. These two people, elected by us, shed absolutely no light on a contentious, dicey issue by standing at the front of a high school gymnasium and reading indecipherable PowerPoint slides for 45 minutes.

Here are a few slightly different takes on getting better at public presentations that I wish they’d read. If you only have time to click on one link regarding this subject, then click on this one:       http://tinyurl.com/k4u68co

Got a little more time? Then here are seven simple steps for improvement:

http://tinyurl.com/mpz3urb

And a final thought on this subject: Remember…on-line is on-camera. As on-line presentations grow in popularity, I’ve noticed that many people forget some of the basics that we talk about in media (television in particular) training:

http://tinyurl.com/q8kd7xm

Once Upon a Time… 

Stories communicate and break through the clutter of data and information that vie for our attention 24 hours a day. Stories are hard to ignore and compel us to stick with them to the punch line. Make it a story:

http://tinyurl.com/kxgw9de       And I hate to break it to you, but people aren’t reading what you’re writing anyway:

http://communicateskills.com/2013/01/28/read-write-do/

Conversation Killers & the Death of Outrage  

Conflict and controversy aren’t necessarily bad things. They get people’s attention and keep them engaged. But there’s a limit:

http://tinyurl.com/m8xvmlx

You’ve seen the bumper sticker that says, “If you’re not outraged, you’re not paying attention.”  But, of course, people are outraged by just about everything now:

http://tinyurl.com/mj54kx2

Just for Facilitators…    

…Which, as you’ve probably figured out, includes everyone who reads this newsletter. Everybody facilitates whether they call it that or not:

http://tinyurl.com/jvtl8p3       And if you take yourself pretty seriously as a facilitator, then I suggest that you skip “$#@* Facilitators Say:”

http://tinyurl.com/m6xhm9s

Annoy Your Friends with Your New & Improved Vocabulary

Just some fun for all of you Word Geeks:

http://tinyurl.com/ccq26el

Upcoming Training      

Public anger, opposition and mistrust are components of almost every initiative these days.. The Emotion, Emotion, Outrage and Public Participation workshop is hands-on, effective, and has never been more important.

The IAP2 Public Participation Certificate course is for people who want to do public involvement effectively. You’ll learn what works, what doesn’t, why and what to do about it. Please join us for one of these:

IAP2 Public Emotion and Outrage class:

  • September 20 & 21 (preceding the International Association for Public Participation (IAP2) North America Conference) in Salt Lake City.
  • October 10 & 11 in Calgary

IAP2 Certificate class:

  • October 28 – November 1 in Chicago

We also customize these and related workshops for your in-house group to give you the strategy, tools & tactics to move things forward. Call for details.

For existing U.S. class registrations click on:   http://www.extraordinarytrainers.com/schedules/

For existing Canada class registrations click on:   http://www.rmdelaney.com/training/iap2-certificate-training-program/

For custom workshops call 602-266-5556

Please pass this on to anybody who you think could use it or would like to start getting this newsletter (we never SPAM anybody and subscribing/unsubscribing is easy).

 

 

 

 

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Getting Your Point Across & Things That People Hate About You‏

Summer vacation — I hope you get to take one. They always bring back great memories. I can still smell the grass, hear the cicadas and feel my bike tires hitting every road crack and pothole on the way to Ritchy’s or Skeeter’s house (and those are not made-up names – I promise).
 
I want to bring back mandatory summer vacations along with naps after lunch…are you with me? In the meantime, here’s a collection of useful things that I think you’ll enjoy…         

Godec

Getting Your Point Across

Brian Tracy (one of those motivational guys) says, “Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.” True dat. It’s an ongoing topic in this mailer and one that gets more responses than almost anything else. Here are some thoughts: 

http://tinyurl.com/ambk37u
 
In this age of information overload, getting people’s attention is Job One. You can always try boring them into submission; however, to really accomplish Job One, both the topic and you have to appeal to their interests.
 
I have always believed that being interesting was grounded in charm and hard to define. But someone has tried:

http://tinyurl.com/atrx78m
 
And, because this is a learned skill, practice and coaching are the only ways to get better. I suggest getting yourself on TV: 

http://tinyurl.com/pew9gjt

What They Hate About You
 
I ran across this article relative to what employees hate about their employment leaders. However, I also find it extremely applicable to how I believe people frequently view their government leaders. What do you think?

http://tinyurl.com/q89lzxu

Influencing by Actively Listening

It’s easy to think that talking is the only way to influence someone else. It’s not…

http://tinyurl.com/cs7c8ue

Getting to ‘Yes’

I ranted in the last issue and feel better now — thank you very much — but the lack of compromise and inability to get anything done in government now seems to be a forgone conclusion:

http://tinyurl.com/pxjch43

Remaining Open Trainings in 2013

Public anger, opposition and mistrust have changed the rules of engagement. The two-day Emotion, Emotion, Outrage and Public Participation workshop is hands-on, effective, and has never been more important.  

The IAP2 Public Participation Certificate course is for people who want to do public involvement effectively. You’ll learn what works, what doesn’t, why and what to do about it. Please join us for one of these:          

IAP2 Public Emotion and Outrage class:

  • September 5 & 6 in Chicago
  • October 10 & 11 in Calgary

IAP2 Certificate class:

  • October 28 – November 1 in Chicago

We also customize these and related workshops for your in-house group to give you the strategy, tools & tactics to move things forward. Call for details.

For existing U.S. class registrations click on:

http://www.extraordinarytrainers.com/schedules/

For existing Canada class registrations click on:

http://www.rmdelaney.com/training/iap2-certificate-training-program/

For custom workshops call 602-266-5556

Please pass this on to anybody who you think could use it or would like to start getting this newsletter (we never SPAM anybody and subscribing/unsubscribing is easy).

 

 

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Posted in General