Blog Archives

Big Government is Not the Issue

Big Government is Not the Issue By Steven Kull An abridged version of the following article appeared in Politico. It includes some newly released poll findings that can be viewed here. Conventional wisdom is that the political pendulum has swung

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Performance Anxiety, Crisis Communication, and Why the Internet Makes Us Stupid

William Hazlitt said, “Nothing is more unjust or capricious than public opinion.” Yet public opinion is what it’s almost always about. Facts are important, data is helpful, and science defines reality. But public opinion grounds decisions. And that’s what these

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Coffee, Clear Communication, Calls & Cranky Characters

We’ve all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true. But with patience and careful mining you can find

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Facilitating Under Fire, Trust, Lies, Twitter and Death by PowerPoint

On the Training Road This Summer I’ll see you in Tucson the week of May 24 for the 2010 Environmental Conflict Resolution Conference attending and doing a half-day public involvement training class. We’re also teaching the International Association for Public

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Bacteria, the Death of Democracy, and Dealing with People You Can’t Stand

State Microbes My native/home state of Wisconsin (Go Pack!) just announced an official state microbe – lactococcus lactis – used in making cheddar and Monterrey Jack cheese. Most people don’t know that my adopted state of Arizona (Go Cards!) also

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NIMBY, Email Makes You Stupid, and Answer Your Frikkin’ Phone!

An article (paraphrased below) from Eric Effron in The Week made a nice comparison on a topic that you may be dealing with. Until (fairly) recently, many New Yorkers, including Mayor Michael Bloomberg, were relishing the opportunity to bring self-described

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You are so good looking

When you flatter someone they’re more likely to look on you favorably, even if your flattery is pretty transparent and shameless. The truth is that most of us think we’re above average even though that’s, of course, statistically impossible. It

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Too Much Information

“TMI” (Too Much Information) has become a standard punch-line response when somebody reveals an embarrassing level of personal news. But too much information has steadily become a huge problem for many of us. According to the University of California San

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There was a priest, a minister and a rabbi…

For Christmas and Hanukkah last year, I sent out, what had been determined (through literally tens of minutes of exhaustive research) as, the world’s greatest joke.  And I only managed to offend four people from New Jersey.  Funny is easy,

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What we have heaahh is…failure to communicate.

Failure to Communicate Strother Martin’s character the Captain in ‘Cool Hand Luke’ delivered that iconic line in the title of this e-mail.  Many of us in the communication biz have thought of it thousands of times when we see a

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